General Information and Terms and Conditions

Location of Classrooms
You will be sent a map of where your classroom is upon enrolment.  If you cannot find your classroom please come to the main office as we will be able to assist you from there.  

Confirmation
Once enrolled you will be contacted only if your class does not start. If you do not pay on enrolment you may not be notified so please make payment when you register.

Refunds
Full refund if class does not start.
Half refund if you withdraw no less than 5 working days before class starts.  No refund if you withdraw once class has started.

Transfers
It is possible to transfer between classes before they start. A fee of $10 is payable per transfer.

Materials Charge
Some classes may include material costs.   Advertised fee is for tuition only unless otherwise stated.

Non-Residents
Fees on government funded classes are for NZ residents only.  Non-residents must pay 100% on the advertised fee.

Cancellation/Postponement due to Tutor Absence
Unfortunately we sometimes have to postpone classes as the tutor is unavailable due to sickness or unforeseen circumstances.  We will notify you as soon as we can and we will endeavour to ensure that the full course is completed as advertised, although it may be at another time.

Minimum Course Numbers and Course Cancellations
All courses need a minimum number to go ahead. If your course does not have enough enrolments, we regret that we will have to cancel and will let you know by email. Please check your emails regularly. Please check your spam folders as sometimes our emails can go into these.
Courses are sometimes cancelled at the last minute (up to a few hours before start time).  Please note we apologise in advance but starting the class can mean the difference between only one or two enrolments and we do everything we can to ensure that classes do go ahead.  You will be sent an email/text to advise you of this.

Course Payment
Payment can be made by credit card or by Internet banking at the time of enrolment. Bank transfers must be made within three working days or your registration or your enrolment could be cancelled by us.  We base our decisions on paid enrolments so please make full payment upon enrolment to ensure your place is secure.

Change of Details
Please let us know of any changes to your details:  email, phone numbers or address.  We require these in order to notify you of any postponements or cancellations.

Receipts
Receipts and course instructions are emailed to you at the time of enrolment or posted out on request. If you have not received these emails please check your spam folders.

Training Incentive Allowance
Work & Income New Zealand (WINZ) offers assistance to those undertaking employment-related courses. Contact your local Work & Income New Zealand office.

Enrolment of Children and Young Adults
The TEC will only support students who are over the age of 16 to enrol in our courses. If you are under 16 years old please contact us as we may be able to enrol you with the permission of the director and school principal as some students can gain valuable skills otherwise not available at their local school.

Course Attendance
Please let us know if you are going to be absent or advise your tutor as a courtesy.  We can pass your apology on to your tutor.

Certificate of Attendance
These are available on request if you attend more than 80% of a course and must be applied for through your tutor before your last lesson.

Public Holidays
There are no classes on public holidays.

Parking
There is plenty of parking at the top of school in any of the available carparks, the quad area if it is open and behind the school.  Otherwise there is parking on the road.  Please do not park across any driveways or block any access to the back of school as emergency vehicles need clear access at all times.

Emergencies
Please take note of the emergency/evacuation procedures in your classroom.  All students must be aware of the route to follow and where to assemble if any emergency bell requires evacuation. 
Earthquake - “Drop, cover, hold” and follow your tutor’s instructions regarding evacuation.
School Lockdown - If your tutor instructs you to go into lockdown please follow their instructions.

Disability Access
Please let us know in advance if you have any issues with access to our classrooms.  We do our best to ensure classrooms are fit for purpose and accessible to everyone.

Feedback and Photographs
We reserve the right to use any feedback or photographs in our marketing.  This includes social media and advertising unless you specifically notify us that you prohibit this.

Telephone
A public telephone is available. Please ask at the office.

Smoking
Smoking is not permitted anywhere on the school grounds.